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STORE POLICY

CUSTOMER CARE

Customer Service

We are committed to providing the best experience for our customers. Here you will find clear and transparent information about shipping, delivery times, packaging, and costs.

If you have any questions, our team is ready to help. We work diligently to ensure fast, secure, and reliable service at every stage of your purchase.

SALES INQUIRY

Shipping & Order Processing

We are committed to ensuring that every order is processed quickly, securely, and with the utmost care. Once payment is confirmed, our team carefully inspects, prepares, and packages each item before shipment.

We offer both DHL Free Shipping and DHL Express delivery options, allowing you to choose the service that best suits your needs. All orders include tracking information so you can monitor your shipment throughout the delivery process.

We maintain high packaging standards to ensure the safe arrival of every product. Each item is carefully packed and protected to minimize the risk of damage during transit, helping to ensure that your order arrives in excellent condition.

Our goal is to provide a reliable, efficient, and worry-free shopping experience from order confirmation to final delivery. If you have any questions or require assistance, our customer support team is always ready to help.

PAYMENT METHODS

Mastercard/Credit /Debit

Visa

Amex

ChinaUnionPay...

PRIVACY POLICY

Payment Methods

Privacy Policy of Zelvia Active

This Privacy Policy has been prepared to help you understand how Zelvia Active, and its related organizations and affiliates ("Zelvia Active," "we," "us," or "our"), collect, use, and share personal information obtained through this website. We value your privacy and will not share your personal information with third parties except as described in this Privacy Policy or with your consent.

By using this website, you agree to be bound by this Privacy Policy. If you do not agree with any of the terms of this Privacy Policy, please do not use this website or provide us with your information.

What This Privacy Policy Covers

This Privacy Policy applies to our collection, use, and sharing of your personal information:

(a) when you visit our website at www.zelviaactive.com and related websites, including our brand pages on social media platforms (collectively, the "Site");

(b) when you receive our communications or participate in our online or offline activities and events;

(c) when you complete an application form on our Site to become a brand ambassador; and

(d) when we obtain information from third parties such as resellers, database providers, content publishers, and service providers.

This Privacy Policy applies only to information collected on and through the Site and does not apply to any other information or websites not owned or operated by Zelvia Active, nor to information collected by Zelvia Active through other means.

Personal Information We Collect

Information You Provide to Us

The personal information you may provide through the Site or otherwise communicate to us includes:

Contact Information. We collect information when you provide contact details via email, mail, or through the Site, including when creating an account, filling out a form, entering a contest, or making a purchase. This information may include your first and last name, email address, mailing address, and phone number.

Payment Information. We collect payment details such as credit card numbers or bank account information when you purchase our products or services.

Correspondence. We may collect personal information you provide when requesting information, responding to surveys, or communicating with us in any other way.

Other Information. We may collect additional information that is not specifically listed here and use it in accordance with this Privacy Policy.

Information We Obtain from Third Parties

We may obtain additional information about you from third-party sources, such as service providers, vendors, social media platforms, and advertising agencies, in order to provide more relevant information about our products and services. This information may include contact details, purchasing preferences, and cookie-related information.

Automatically Collected Information

Our servers and third-party service providers may automatically record information related to your use of the Site, including your Internet Protocol (IP) address, device type, browser type, operating system, DNS information, pages visited, time spent on pages, frequency of visits, links clicked, and other usage statistics.

We collect this information through server logs, cookies, and similar tracking technologies.

Analytics

We use tools such as Google Analytics to collect anonymous and aggregated statistical information about visitors and how they use our Site. We may use this information to better understand our users, improve our Site, and enhance our services.

However, we will not associate this data with your personal information unless required to cooperate with law enforcement, governmental requests, or legal obligations.

How We Use Your Personal Information

To Provide Our Products and Services and Communicate With You

We use your contact information, payment information, and other personal information to:

  • Provide our products and services;

  • Register you for events and contests;

  • Respond to your requests, questions, comments, and feedback.

To Improve Our Website

We use your information to:

  • Provide, maintain, and improve the Site;

  • Better understand your needs and interests;

  • Personalize your experience on the Site;

  • Conduct analytics and database management activities.

To Send Marketing Communications

We may use your contact information to send newsletters, promotions, and other marketing communications. You may opt out of receiving these communications at any time.

To Personalize the Site and Display Advertisements

We may use cookies and similar technologies to personalize your experience and manage advertisements displayed on our Site and third-party platforms.

For Compliance, Fraud Prevention, and Security

We may use your personal information to:

  • Investigate or prevent violations of the law;

  • Protect our rights and property;

  • Detect and prevent fraudulent or illegal activities;

  • Comply with legal obligations;

  • Respond to requests from authorities.

With Your Consent

In certain situations, we may request your consent to collect, use, or share your personal information.

How We Share Your Personal Information

We do not sell your personal information.

However, we may share it with third parties to help operate the Site, process payments, analyze data, send communications, and provide support for our services.

Related Organizations and Affiliates

We may share personal information with affiliates and related organizations of Zelvia Active for purposes consistent with this Privacy Policy.

Service Providers and Business Partners

We may share your information with third-party companies that provide services necessary for the operation of the Site and the business activities of Zelvia Active.

Compliance, Fraud Prevention, and Security

We may disclose personal information when necessary to comply with legal obligations or protect our rights.

Business Transfers

If Zelvia Active is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

Your Choices

Opting Out of Communications

You may unsubscribe from promotional emails by following the instructions included in those emails.

To opt out of other forms of communication, please contact us directly.

Consequences of Not Providing Personal Information

You are not required to provide all requested personal information. However, certain features of the Site may not be available if specific information is not provided.

For example, we may not be able to:

  • Respond adequately to your requests;

  • Process transactions;

  • Provide customer support;

  • Deliver relevant offers and content.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Zelvia Active
Email: zelvia.active@gmail.com

Thank you for choosing Zelvia Active. We are committed to protecting your privacy and providing a safe, secure, and transparent experience for all our customers.

ACCESSIBILITY STATEMENT

Accessibility StatementCommitment to Accessibility

 

At Zelvia Active, we are committed to ensuring accessibility so that all our customers, including those with disabilities, can fully and equally enjoy our website and services. We strive to make our website and services inclusive, easy to use, and compliant with applicable accessibility standards.This website uses various technologies aimed at making it as accessible as possible at all times. We use an accessibility interface that allows people with specific disabilities to adjust the website's user interface (UI) and personalize it to their needs.Accessibility StandardsOur website is designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, level AA. These guidelines are globally recognized as a benchmark for web accessibility, focusing on creating content that is perceivable, operable, understandable, and robust.PerceivableInformation and user interface components should be presented to users in a way that they can perceive them.OperableUser interface components and navigation should be operable.UnderstandableInformation and user interface functionality should be understandable.RobustContent should be robust enough to be reliably interpreted by a wide variety of user agents, including assistive technologies.We continue our efforts to constantly improve the accessibility of our website and services, believing it is our collective moral obligation to allow continuous, accessible, and unrestricted use also for those of us with disabilities.FeedbackWe appreciate your feedback on how we can improve accessibility for all users. If you have suggestions or encounter difficulties using our website, please contact us. We are here to help.Email: zelvia.active@gmail.comThank you for shopping at Zelvia Active. We are dedicated to providing an inclusive and accessible experience for everyone!

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